DigiBell eTalkup Team Blog

On August 24 2008, there are two big events. One is that eTalkup released with its powerful v2.4.0. One is that the Beijing Olympics 2008 concludes.

eTalkup v2.4.0 enpowers user with the offline message alert. That means if your web visitor leaves an offline message on your website, you will receive an email alert from webmaster@etalkup.com. Please email to that email address if you want to opt out with your user account name and the text “Please opt me out of the offline message alert”.

Another feature switch is that we enabled the sound alert for each message you received in a conversation no matter this message is from your web visitors or another operator in your company.

Comments are welcomed. Please send them to webmaster@etalkup.com or just visit our webpage (http://www.etalkup.com) and leave your comments there.

We are working hard everyday to deliver what customers need.  Every few weeks, we are going to have a new version.  The new version will automatically update once you open the console.

For this new version, we changed the operator logo color to be more prominent, you can now see, online (green), busy (red) and away (yellow).  Another feature many customers want are to show the pages that visitors are visiting and referring page (like search engine, etc).  One cool feature is that you can now change audio device for the Voice chat (VOIP), be any Microphone or headset you like.

If you have any suggestions or features you want, please let us know.  We will serve your need.  Again, thank you choosing eTalkup, the best live chat and corporate communication software.

At eTalkup, we have one goal always in mind - to put customers’ need as priority. Customer feedback and suggestions have helped understand more of the customer needs and motivate our team to challenge ourselves to the next level. As a SaaS company, we have the privilege to develop software faster. Thus, in the past few weeks, we’ve developed few updates and our current version is 2.1. We are aiming to have a new version every week.  With a very capable and experienced product team, we believe we can not only do as well as competitors but much better than them.

We have added few notable features to help you increase your business value.

Visitor tracking. If you click on visitor name, you can see what pages they are visiting, what is your chat history with them, where they come from, etc

Customization. Our goal is to really make the software be customizable to all your need, not only on the operator icons, chat buttons on your webpage, but the alert sounds as well

Interactive features. Features such as file transferring, voice chat, screen capture will facilitate your dialogue with the visitors

Intra-office unified communication. Our product is used by many companies with dozens of operators already. They all found our chat features among operators so useful, which saves email, phone calls, and helped communication among offices at different locations.

We will have more exciting new features coming out, such as secured chat, translation, etc.

If you have any feedback or suggestions using our product, please let us know. We truly appreciate it.

Meanwhile, if you are evaluating several products, I ask you give us a trail, not only we can compete, but you will find out that we can do much competitors cannot do. And if you have special need, we can respond much faster and better since we do have a strong product team.

On May 25, eTalkup released new operator console with following features. We are open to any feedback to deliver better user experience.

Multiple Language Chatting:  eTalkup console are now fully support multiple Language for IM chatting. You can use any language your want besides English.
File Transfer: eTalkup now support file transfer between web visitor and operator. This brings huge convenience for information sharing.
Icon alert option: Users can use a flashing system tray icon to indicate visitor coming or new message received event. If you don’t like the popup balloons as visitor alert notification and prefer a less intrusive way, this option is for you.
New Chatting Button: Please login etalkup and check the new button options. If you don’t like current chatting button, there is chance to change to a more beautiful one.

Clint

On May 18, we released a new version of eTalkup console. Please go to the our website http://www.etalkup.com to download the new operator console. If you are an existing customer, you would use our automatic upgrade to get the new version.

In this version, the operator could track the web vistor’s visiting history on the website. Just right click a web visitor to view this visitor’s visiting history. The visitor history dialog tracks the web visitor on which webpage the visitor visited, how long the visitor stays in that page, the next page the visitor jump, and on which webpage the visitor left the website.

Please refer to our product page for more information (http://www.etalkup.com/features02.aspx).

Maris

In May 4th, we released a new version of eTalkup, which allows our customer to disable and enable automatic routing rules. With the automatic routing enabled, the conversation request to an offline operator will be redirected to an online operator in the company. On the other hand, the automatic routing rules can be disable. In this case, the coversation request to an offline operator will prompt the user to leave an offline message to this specific operator.

Maris