eTalkup new version allows customizable routing rules.
In May 4th, we released a new version of eTalkup, which allows our customer to disable and enable automatic routing rules. With the automatic routing enabled, the conversation request to an offline operator will be redirected to an online operator in the company. On the other hand, the automatic routing rules can be disable. In this case, the coversation request to an offline operator will prompt the user to leave an offline message to this specific operator.
Maris
Tags: Release Note